Hi, I'm
Rayhan Valiyani
Technical Support Analyst
3+
Years Of Experience
10+
Projects Completed
2+
Certifications
My Skill Set
I Provide Wide Range Of Skills
Technical Troubleshooting
Providing Tier-2 and Tier-3 technical support for software, systems, and network-related issues through CRM tools and remote diagnostics.
System Administration & Database Management
Managing MySQL and Oracle databases, optimizing queries, maintaining integrations, and ensuring secure system performance and reliability.
CRM & Process Optimization
Leveraging Salesforce, SAP, and workflow systems to streamline issue tracking, automate case management, and improve SLA compliance.
Why Choose Me
My Experience Area
Experience
General Labour Associate
Lululemon DC
Skills Used
Processed 150–200 daily orders using SAP and digital scanners, achieving 99% accuracy and improving workflow efficiency by 33%.
Machine Operator / Warehouse Associate
Upper Canada Soap
Skills Used
Managed automated systems and WMS tools for production and logistics, reducing downtime by 10% and maintaining 100% packaging accuracy.
Customer Service / Technical Support Representative
Concentrix
Skills Used
Delivered Tier-2/3 support to Hyundai clients via Salesforce CRM and Five9, resolving 35+ cases daily and reducing case resolution time by 20%.
DEGREE
EDUCATION
Diploma: Computer Programming – Software Engineering
2023-2024
Clients Are Satisfied For Our Work, View Feedback
“A Reliable Technical Problem Solver”
Alex
Support Operations Manager
“Highly Analytical and Process-Driven”
Klix
Senior IT Lead